“We just moved into our new home and were lucky enough to find Homestar from other Yelp reviews. They did a fantastic job, I mean way above and beyond the call of duty. They are very prompt and responsive and were great about coordinating with our builder. Now we have a system that works great and I’ve been able to add in some Leviton Z-Wave light switch automation with the 2 Gig panel they installed. I highly recommend them.”
“Searched on google yesterday for the best local home security company & this company’s name came up. I decided to leave the name & phone number on the website for a call back. Tim called back within 5 minutes, I was very impressed since I was extremely dissatisfied with the old company we had for the past 12 years (trying to get someone to come fixed faulty alarm and no one called back).
Tim came by around 6pm, walked us through the system he had to offered, signed up with him right away & the new system was up & running by 10pm, talking about service!! And while we waited for the technician (Jes)to come since he was running behind from the multiple accidents on the way to our house, Tim texted me to let me know the entire time of what was going on. I really appreciated the personal service I received from him
Now talking about the alarm itself. The service came with 3 different tiers, the basic ($35), the basic home automation($40) and their top of the line (over $100). First I was thinking of getting the basic but decided to go the $40 package for the ability to arm & unarm the alarm from the iPhone. Later on I’m planning to add the A/C control & front door lock to the package for a $1 more per month.
I’m extremely satisfy with the value & service the I received from Tim & Jes, this is the only company I will recommend anyone who are in the market from the service.”Pariya S.
“These guys are absolutely fantastic. I was all signed up with another company when Tim came to the neighborhood knocking on doors and introducing himself face-to-face. I’m in the sales business, and I can appreciate someone who takes the time and care to put forth this much initiative. After talking with Tim, I quickly learned that I could pay less upfront cost (as in $0) and a cheaper rate per month. The installer was there within 3 hours and everything was running perfect. And when one of the sensors went bad a month later, they fixed it for free. The monitoring service is great too. Been very impressed with everything so far, and I am glad Tim stopped by. Definitely recommend.”
“I recently signed on with Homestar Protection for my alarm service and everything they have done has been phenomenal. Tim and Jess walked us through everything from start to finish.
We actually had a sensor go off due to our dog and they came out right away to address this issue at no cost. They have definitely provided us top notch service and I have no regrets signing up with them. I would definitely recommend signing up with Homestar Protection if want a company that goes over and above your typical alarm company.”Marcus M.
“My husband and I have been searching for a a trusty worthy reasonably priced Home Security company since December 2012. After countless in home visits from Home Security companies my husband and I found HomeStar Protection. Jessie was very knowledgeable about all of the features and how the system worked. I would recommend HomeStar Protection to anyone!”
“I highly recommend HomeStar Protection to anyone in the need of a residential or commercial security system. The equipment they use is top notch and much more user friendly then their bigger corporate competitors. Additionally, Tim Gill provides superb customer service and is always more than helpful when any questions arise. I’ll be using them in the future for my home security needs.”
“Support these local, kind and honest businessmen! We bought our first security system from HomeStar Protection after seeing all the good reviews on Yelp. The 5 star reviews are definitely an accurate depiction of this company. Tim and Jes are very helpful and really want to give you a security system that fits your needs perfectly. They don’t try to up-sell you on unnecessary equipment. I appreciate honesty in business over anything. Our install came quickly and they even did it at a crazy hour for us since we wanted it ASAP. The system is very easy to use as well.”
“Tim came around knocking on doors in our neighborhood. Normally I don’t go for sales pitches but he seemed like an honest guy and I was pretty much fed up with ADT at that point for various reasons.
HomeStar upgraded our existing equipment – Jes did a fantastic job installing everything and he gave us his number if we had any issues. I had to call him back on a couple of occasions and he always made time to set up an appointment that week and he was always professional and courteous.”Michelle D.
“Very impressed by these guys. We just purchased a home and were looking for a good local company to install our first alarm system. I’m so glad I found HomeStar Protection on yelp (so am paying it forward with a review)!
Tim came over the day we called him for a consult. Everything was fairly straight forward. Jes came out to do the install 2 days later (he volunteered to come the next night, as promised, even though he was ill but we told him not to worry – that’s dedication)! Being security system newbies, he was kind enough to painstakingly walk us through how to use the system, which options were worth investing in, how the alarm permit works, etc. And neither Tim nor Jes seemed to mind our crazy puppies under foot.
We love the system. The ability to control everything from the app is fantastic. I priced quite a few competitors before going with HomeStar Protection and they are fair and comparable. I feel good about giving my business to these local guys rather than one of the big horrible giants like ADT.
Bottom line is – great customer service. I’d highly recommend.”Emily B.
“I shopped around and gathered information from several alarm companies before settling on HomeStar Protection. Tim spent a long time answering my questions both over the phone and via email. We had a final meeting at the house to make certain some of the equipment from the older system could be incorporated into the new system (it could) and to go over internet access to the system both with and without the app. Jes arrived later in the afternoon and had the new system working before dinner. A question arose the next day, and I was very happy to get a text message answer from Tim right away.
Tim came by the week after the install to bring me an extra yard sign and check on things. I am really happy with the communication and follow-up I have received from HomeStar Protection. I would definitely choose them again.”Claire C.
“Tim and Jes were very personable, trustworthy, and knowledgable about security systems. Tim came by to explain our options and Jes came to install the system within 2 hours. With Homestar Protection you get the quality of a brand name alarm system with the personal service of a small business. We even had a wiring problem from the existing alarm system originally installed in the house and when we called Jes he came out the same day and fixed the problem at no cost. Also, the app and the main alarm system screen are very easy to use.”
“Had service installed yesterday. My wife and I got several proposals. After the 4th we had a pretty good idea of what we wanted. Most companies have some kind of promotion and contract with additional charges for extra equipment. Since it’s not a new construction, we only had the option of wireless connections. Knowing that and all the customization we wanted these guys were right in line. But I tell you what: service is the key. I never expected things to be perfect. Every system is just as different as the needs of the house and of course not everything would require a little tweaking. These guys went over and above my expectations in terms of service. I told my wife “maybe there are a few hiccups, but can you imagine having to schedule a service call with some huge company?” Being in sales myself, I feel even better supporting a small owner run business. The monitoring service is a large, well respected company but these are local vendors (owner/operators) that handle the servicing and install. I would recommend them to anyone.”
“Fantastic experience! HomeStar Protection offers the most up-to-date equipment in the industry in addition to a service technician who is seemingly available around the clock for support. I recommend HomeStar Protection to anyone in the market for new security services or who is looking to upgrade to a better overall service.
5 star equipment & service!”Cory Brezovar
“Jes and Tim are GREAT! We just bought a new home and were overwhelmed with setting up utilities, appliances, security etc. Tim came out and gave us an estimate and Jes was there on move in day to set it up. Most afforable with the best service never happens, except with these guys! The company has a no BS structure, and I love that. We were able to sleep in our new home the day we signed on it because of the dedicated service we got.”
“I read the reviews on here before contacting Tim. The service was even better than I was expecting! Both Tim and Jes were EXTREMELY helpful. Jes helped fix one of our doors that wasn’t locking correctly and even went and bought a new replacement part for the door. He also noticed that some of our windows weren’t locking properly and stayed to fix every single one of them. The security system is very affordable and easy to use. I now feel safe in my home. My roommate and I will be recommending this company to anyone we know looking for great home security at a great price!”
“These guys are FANTASTIC! Tim and Jes are professionals at every stage of the home security process. They are in it for the long haul, and are not a fly-by-night operation.
You can tell that they care about their business and their customers because they take the time to ensure that you understand the system and how the monitoring works. They have made themselves accessible, and we do not hesitate to reach out to them with even the simplest of questions.
In an age where “customer service” seems to have disappeared, HomeStar Protection is redefining the respect and attention that customers deserve. In the beginning stages of our Home Alarm research, we were considering FrontPoint security because they are a large company. That would have been a HUGE mistake!
We have NO REGRETS in choosing Tim and Jes, and have even more confidence knowing that when we call them, we get personal service NOT an automated recording. HomeStar Protection = TOP-NOTCH!
We highly recommend them to everyone we know… Several friends and family members have signed up with their service and are equally pleased! Ask them about their referral program.”Claudia F.
“Jes came out and installed all of my service in one day. He was super prompt, friendly, and was not “hard sell.” Just wanted to give me what I needed. System is excellent and affordable. I rarely write reviews, but wanted to do it for him as he was a+.”
“I recently signed on with Homestar Protection for my alarm service and couldn’t have asked for a better experience! I was referred to Tim and Jes by my realtor and didn’t really know what to expect, as I’ve never had to purchase an alarm in the past, but they walked me through the entire process, answering any questions I had and explaining what I should expect. Although it is a fairly new company, it is clear they’ve been in the business for a long time and really take their profession seriously. They understand the importance of spending time with their customers and instilling in them the comfort of knowing their home and families will be protected. I live alone, so feeling safe in my home is of the utmost importance to me and they have definitely given me the reassurance I needed.
The equipment that was installed in my home is top notch, yet very user friendly. I even had a follow up question after the instillation and they came back out to my house and explained everything to me again. The customer service is impeccable. I was able to download a free App on my phone that allows me to see everything that is happening with my alarm. It’s so convenient. I can’t say enough great things about this company. The bigger alarm companies may be more familiar to you, but if you’re looking for a no-hassle company that’s going to spend the extra time with you and do whatever it takes to make sure your home is 100% protected, definitely call Tim and Jes at Homestar Protection. You won’t regret it.”Lindsay H.
“This is my first time to purchase a home security system so I have a lot of questions. I contacted Tim based on the reviews here and he was punctual and did not recommend any unnecessary equipment. Jes the installer was very courteous and knowledgeable. He was very patient with us and made sure all was set up right. Highly recommended!!!”Agnes C
“I used Yelp to find a home security company, and 3 days later I was all hooked up! The team was great and I love the new app that controls it all from my phone.”
“I used HomeStar Protection to help convert an existing system after purchasing a home. Jes the installer had to correct some major mistakes another company had wired before I moved in. He installed multiple indoor and outdoor cameras and they work flawlessly. What’s great about HomeStar vs. ADT is that it is locally owned and operated and you can get your system updated/fixed much more seamlessly.
I have had many friends referred to them and they were pleased as well. My install and equipment was also done at a FRACTION of the cost of other companies like AT&T home automation and ADT.
VERY HAPPY!”Samantha Z.
“Very positive experience. Requested an online quote after reading numerous positive reviews and received call back within the hour. Tim was able to meet based on my schedule to explain options and scheduled installation so that it didn’t require me to change my schedule. Jes did a great job installing the system and explain how it is used. Will be recommending them to friends and family.”
“I was referred to Homestar Protection given their service, customer support, and pricing and now overwhelmingly happy with my decision to do so. Tim made a house visit to consult our needs and the various equipment configurations in our newly remodeled home. Jes showed up the next day for the installation and treated our home as if it were his own, installing all of our equipment in a meticulous manner. Jes then walked my wife and I through the various alarm modes and options as well as the different mobile app notifications we could setup.
Both Tim and Jes insisted on calling/texting either one of them should we ever encounter equipment or service issues – a personal touch on an already excellent customer service experience. We plan on having exterior security cameras installed to complement our home alarm system and will have Jes install that equipment in the coming weeks. Everyone should protect their most valuable investment with a quality home security system, and we found that piece of mind in Homestar Protection.”Nick C.
“Found HomeStar Protection through yelp. Was going to continue an existing company, but something didn’t feel right, so I was so happy I cancelled within the 3 day window. I called HomeStar and Tim came out that next day. If I had any questions my call was immediately answered. No long waiting times for 30 minutes! Jes came that very next day and helped convert the existing system. He was able to utilize what was already there and uncovered many problems with the existing install. I couldn’t believe how many things were not working!! I was so relieved I went with HomeStar. Jes took his time and ensured everything was working before he left and was very thorough. If you are looking for a company that you can trust and can quickly get in touch with, go with HomeStar. You will not waste time waiting on hold or being transferred hoping an issue will be resolved. I would HIGHLY Recommend! I have had HomeStar for almost a month and no issues at all. I had a request and Tim quickly replied and sent what I needed super fast. VERY Happy! 🙂 I have a system that works… it’s crazy how many could have a system they think is working but may not be… Jes found this in my case and I was so glad that he uncovered these issues. I could have been paying for something that was not working properly but with HomeStar everything is now working as it should!! Thank you Tim and Jes! Just EXCELLENT!! I also have the direct number if I need anything at all. If you are in between or not sure who to go with.. just think about how much time you can save by having a company that you can speak directly with a person and get service quickly vs waiting on hold or waiting a week or longer to get an appointment. I know I have saved so much time by going with HomeStar!! LOOK NO FURTHER! This is the one!!!”
“Overall, I am VERY pleased with Homestar Protection. The people (Tim and Jess), product (2 Gig equipment, Monitronics monitoring), price, and service all far exceeded my expectations.
My wife and I recently bought a new home in the Heights, and I was looking for a good security company to connect our equipment and monitor the alarm. I had been using ADT for over 3 years, and I just wasn’t happy with the level of service and the price I was paying for the features I was getting. I thought there had to be a good alternative. I searched around for a local security company that looked to have updated technology (mobile app, home automation, etc), competitive prices, and good reviews. I found HomeStar Protection, and I called Tim about a week before we were set to close. He said that he’d come over to do the consultation whenever we bought the house.
I called him the day we closed as we were driving to the new house, and he happened to have a window right then between appointments so he met me at the house within 20 minutes. He quickly analyzed the setup and explained to me the equipment they’d use and how it would “takeover” the current system to use all the existing sensors and nodes. He scheduled the installer to come out 2 days later and we signed up on the spot. 2 days later, Jess came out to install the new system. He hooked it all up, configured, tested, and then gave me a thorough training on how to use the new system. He also gave me his cell in case I had any questions.”Brian DeSpain
“Highly recommend – not only did they upgrade my current ADT equipment for a much more reasonable price than ADT but they lowered my bill for even more services. Professional and a pleasure to work with. Won’t be disappointed.”
“These guys are fantastic. They are extremely knowledgeable and quick to take care of business. I highly recommend them!”
“Tim recently helped us install a security system at a townhome we own. He was incredibly helpful in explaining all the new security tools that we could choose from. His prices were very fair and he was always available for questions. We were very happy with the service we received at the time of installation, as well as his continued responsiveness to any questions or concerns.”
“My husband and I installed a security system with HomeStar Protection when we bought our house 6 months ago. Tim did a great job explaining all of the features of the system and how everything works. The system is very up-to-date! It made me realize how old and out of date my old alarm company’s system was. I especially like the glass break sensors, very impressive! We also have the ability to access our alarm and thermometor when we are away from our home, which is awesome. Our monthly rate is lower now than what it was with the old out dated system, and we couldn’t be happier! I would recommend this company to all of my friends and family in the Houston area!”
“We chose HomeStar to update an existing security system (formerly ADT) based on the great reviews here on Yelp, and they were just as we expected them to be.
We were very pleased with the professionalism of the salesman who put the order in for us. He was courteous, punctual, knowledgeable about various security components, and best of all, not high pressure.
The technician who installed the system was also professional and knowledgeable about the unit he put in. I had a couple of questions about our existing unit that ADT could not explain (one example, the carbon monoxide detector triggering the alarm for no reason), and the HomeStar technician knew the answer to each question. When he was finished installing the panels, he thoroughly explained how to operate the system and gave us his phone number if we had any questions. He also gave us 24 hours to “play” with the unit to be familiar with it before starting the actual monitoring with Monitronics.”Dee Q
“My husband and I love this alarm company. They installed our alarm system in 2014 and just added new services for us. They are so easy to work with. Would highly recommend them to anyone!!”
“Found via Yelp and went with the high ratings. Tim came out on New Year’s Eve day and got a great system for our home. He sells you what you need and steers you away from what you don’t need. Professional installation and easy to use system. Great!!”
“Found Homestar after making several internet searches, phone calls, but was intrigued by the 5 star rating on Yelp and all the great reviews. My wife asked Tim to come out, he was professional, not pushy like some of the phone conversations my wife had with other companies, explained all options and even recommended things we could do ourselves for cheaper than what he could.
Jes came out and had to spend nearly an hour to figure how to run power to outdoor cameras due to the difficult configuration of the house which wasn’t prewired. But he figured it out without having to have chord exposed and made many suggestions and gave tips on things we hadn’t considered.
He’s was professional and trustworthy, thoroughly explained the app which is great as week as the wall control, both are easy to learn, and the website you get set up with even has tutorials to show you how to do things.
Highly recommend this locally owned company, couldn’t feel better about the service, professionalism and equipment installed.
I wouldn’t hesitate to call these guys again.”Ronnie H.
“Starting with my initial contact with Tim, this company was one of the most professional companies I have dealt with in my 25 years in the Woodlands. They showed up on schedule and the one time they were delayed at another house they kept me informed of the delay via text messaging and then worked late into the evening to finish my installation on the date promised.
Ever time I have reached out to them they respond within hours. I would highly recommend you consider this company for you security and home automation needs.”Chris N.
“Absolute best service ever, great guys, always there to make sure system is perfect, we just had our kitchen remodeled and needed our sensors adjusted, Jess just left our house at 9:30pm working hard to make things perfect!”
“I am so glad I found HomeStar Protection when I was searching for a new home security company. We had a horrible experience with our last alarm company, so this has been a huge relief for us. The customer service we have gotten from Tim and Jess is amazing. Tim was so helpful and thorough when he came over to discuss our options. Anytime I have contacted him, he has been very prompt in responding. And he is always so nice and personable. When Jess came over to install the alarm system, he was really nice and answered any questions I had. He did such a great job setting everything up and explaining how the alarm panel works. We have had absolutely no problems with our alarm system since it was installed. If you are looking for a home security company with wonderful customer service, fair pricing, and a great, reliable alarm system, go with HomeStar Protection. You won’t regret it!”
“I sell homes in the Houston area and send all of my clients to Homestar Protection, everyone has been very happy with their services and have started referring them to their friends and family. It is great to pick up the phone and speak to a local professional that will be there when they say they will be and offer the same value the larger companies offer on their equipment and monthly cost.”
“We have never had an alarm before, but decided it would be a good idea to get one with some things that have been going on in our neighborhood. These guys were easy to deal with and were responsive when I had questions after the install. We’re glad to support a local company that provides great customer service.”
“Awesome experience. I’m not impressed by home alarms. This changed that.”
“Great service, quality product, professional installation and awesome security…these guys get done with little down time.”
“Great people great product. Would recommend to anyone looking for protection at their house or place of business.”
“We placed an order for our main office here in Houston, I like the remote control and the ability to disarm or arm the system while we are away. We travel often and this give us a sense of security that we have wanted. The system works well too. Very nice! Tim and his partners were really helpful throughout the entire process. Very hard to find a good security company like this one.”